Ticket FAQ

When will I receive my tickets?

Tickets are sent via email immediately when you complete your purchase at the online checkout. You may also download or view your ticket on purchase from the confirmation page. If you don't see your tickets in your email inbox make sure you search your spam / junk folder and mark them as important so you receive future updates directly into your inbox. Tickets will be emailed from a tix@rabbitseatlettuce.com.au email address. 

What is included with my ticket? When can I arrive?

Depending on if you purchase a Thursday Entry or Friday Entry Pass. Your ticket will grant you entry from 9:30am on thursday or 9am on friday and includes free camping, entertainment & workshops at the event. If arriving by car you will still need to purchase a vehicle pass on arrival at the front gate

What if I don't receive my ticket email?

Make sure you check your spam/junk email folder for the ticket email. Search your inbox & spam folders for tix@rabbitseatlettuce.com.au

How do I get a new copy of my tickets

If you can't find your tickets please email tix@rabbitseatlettuce.com.au and request to have your tickets reissued

What if I show up with a ticket in someone else’s name?

You will be denied entry or need to purchase a ticket on the gate. No exceptions. The name on the ticket MUST match the ID of the person using it at the festival.

Can I buy a ticket for a friend?

Yes, but ensure you use your friends correct name on the ticket.  The name on the ticket MUST match the ID of the person using it at the festival.

If my friend & I are arriving together, can I attach my name to both tickets?

No. Each ticket needs a unique name and email address associated with it. Your friend would need to have their own ticket in their name.
Having multiple tickets in your name or account will cause significant delays at the main gate.

What happens in the event of a cancellation?

If the festival is rescheduled or postponed your ticket will be automatically transferred to and honored for the rescheduled festival dates.

If I can’t make it to the festival, can I return my ticket for a refund?

No, all tickets are non-refundable. You may sell your ticket to someone else so they can use it if it was a new ticket purchased for REL2022.
Credit tickets are non-transferable.

When does Ticket Gates / Box Office Open & Close each day? Can I leave a ticket at the gate for a friend?

Thursday: 9am - 10pm
Friday:      9am - 11pm
Saturday:  9am - 8pm
Sunday:    9am - 4pm

No, you can't leave a ticket at the gare, because this creates an unreasonable administration issue for the gate staff and delays processing of other patrons.

What if I forgot to bring my ticket?

You will still gain entry. We are able to find your ticket using your ID however this process will take some time so expect a long delay gaining entry for you and your friends.

Will there be tickets at the gate?

We expect this event to sell out. If tickets do not sell out, gate tickets may be available for an increased price.  We recommend purchasing a ticket in advance to ensure entry and save money.

Does my ticket include a car pass?

No. A $50 car pass will be charged at the event per vehicle.

Do you offer payment plans?

You can pay off your ticket using ZIP PAY. Just Select that option when checking out your tickets. This will require you to sign up for an account with ZIP which is a 3rd party credit company. Your ticket will be issued and you will be required to pay off your ticket through the ZIP process.

Can I on-sell or change the name on my ticket?

You can on sell or change the name on your ticket using the TIXEL ticket resale service.
That is the only authorized method of changing the name on a ticket or transferring the ticket to another person.

You can only change the name on a new ticket that has been purchased for this years festival. You are not able to change the name or on sell tickets that were secured with REL21 ticket credit.

RABBITS EAT LETTUCE 2022 - TICKET TERMS & CONDITIONS

By purchasing this ticket to the Festival, you agree to be legally bound by the Full Terms & Conditions including but not limited to the following:

All participants under the age of 18 must arrive with a legal guardian over the age of 18. You must be 16 years or older to use this ticket. You must arrive with valid Australian Government Issued photo ID or Passport & one other form of identification (bank card, medicare card, school ID card etc).

The General Admission Friday Entry ticket grants entry into the Festival Campgrounds from 9:30am on Friday 15th April 2022 until 12 Noon Monday 18th April 2021. If you have purchased a Thursday Entry (Early Entry Ticket), this grants early entry from 10am on Thursday 14th April 2022.

RABBITS EAT LETTUCE Music Festival
 (“Festival”) is presented by REL Events Pty Ltd. (ABN 16 168 832 657) (“Promoter”). This ticket is sold subject to the Promoter’s terms and conditions of sale and entry.

SPECIAL COVID-19 TERMS & CONDITIONS OF SALE


When purchasing tickets and add-on products to this event you must acknowledge & accept these are very unusual, unpredictable times with restrictions changing randomly for better or worse.

In the event the Festival cannot legally proceed during the 15 - 18 April 2022 due to a resurgence of COVID-19 virus in Queensland, Government Restrictions or any other force majeure event the Festival will be postponed to a new weekend with all valid tickets being automatically transferred to the new event dates.
In the unfortunate event the festival is postponed and you can not attend the new festival dates, your ticket can be used as a credit to attend the following year's Rabbits Eat Lettuce Festival (in April 2023). If you don't use your credit to attend the subsequent Rabbits Eat Lettuce festival (after the postponed edition) your credit will expire.

No Refunds will be offered under any circumstance.

Rabbits Eat Lettuce - Standard Ticket Terms & Conditions


1. 
Unless the Festival is cancelled entirely, you shall not be entitled to a refund or exchange of your ticket under any circumstance, including due to artist line-up changes, venue changes, date changes, adverse weather conditions or a change in your personal circumstances.

ALL SALES ARE FINAL. NO REFUNDS WILL BE GRANTED FOR ANY REASON. FESTIVAL DATE AND VENUE SUBJECT TO CHANGE. ALL RIGHTS RESERVED. IF THE FESTIVAL FOR WHICH THIS TICKET IS ISSUED IS RESCHEDULED OR CANCELLED, THE TICKET HOLDER SHALL NOT BE ENTITLED TO A REFUND EXCEPT AS OTHERWISE REQUIRED BY LAW. INSTEAD, THE HOLDER SHALL HAVE THE RIGHT, EXCEPT AS OTHERWISE PROVIDED, (1) IF THE FESTIVAL IS RESCHEDULED TO A DATE AND TIME WITHIN TWELVE MONTHS OF THE DATE AND TIME ORIGINALLY SCHEDULED, TO USE THIS TICKET TO ATTEND THE EVENT AT THE RESCHEDULED DATE AND TIME, OR (2) IF THE FESTIVAL IS NOT RESCHEDULED WITHIN TWELVE MONTHS OF THE DATE AND TIME ORIGINALLY SCHEDULED, TO EXCHANGE THIS TICKET TO ANOTHER EVENT THAT IS DESIGNATED BY MANAGEMENT AS THE OFFICIAL REPLACEMENT EVENT FOR THE CANCELLED FESTIVAL.

This ticket is not subject to any refund, bears no cash value, and is not redeemable for cash. Artists & set times are subject to change without notice. This ticket is not subject to exchange except as expressly provided above. If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorised sources may be counterfeit and worthless. Tickets cannot be replaced if lost, stolen or destroyed, and are valid only for the event for which they are issued. It is unlawful to reproduce this ticket in any form.

PURCHASER AGREES NOT FILE A CHARGEBACK OR ANY TYPE OF PAYMENT REVERSAL FOR ANY REASON.


2.
 Lost, stolen or damaged tickets will not be replaced. Treat this ticket like money.

3. 
Tickets only provide access to areas at the Festival indicated by signage.

4.
 You must remain within set Festival boundaries. Persons found outside the boundaries will be considered trespassers and subject to prosecution.

5.
 Official wristbands are to be worn at all times. If you do not wear a wristband, you will be escorted off site.

6.
 You must observe Festival arrival and departure times, as posted on Festival website.

7. 
The Promoter reserves the right to vary advertised Festival artist line-ups, ticket prices, dates, times, amenities or other Festival particulars as necessary.

8
. You must follow the direction of Festival security and staff at all times.

9. 
Community standards of behaviour are expected at all times during Festival. The Promoter reserves the right to refuse entry to or remove any Patron from the Festival for inappropriate, dangerous or illegal behaviour.

10.
 Unauthorised photography or use of recording equipment is prohibited.

11.
 A TOTAL FIRE BAN is in operation for the entire duration of the Festival. No naked flames, campfires or candles allowed.

12.
 All vehicles & persons are subject to a search by event security upon entry. Any prohibited items will be confiscated and entry possibly refused (please see a full list of prohibited items on the website).

13.
 GLASS of any kind, PETS (except guide dogs), Illegal, dangerous or menacing items; motorised vehicles (other than cars); pyrotechnics, fire crackers, sparklers and flares and weapons are strictly prohibited at the Festival.

14.
 No illegal substances are permitted; soliciting illegal substances will result in removal from the event and possible criminal charges.

15.
 You agree to act responsibly at the Festival and pack for all weather conditions.16. You acknowledge and agree the land the Festival is staged on is an inherently dangerous place that may contain various obstacles, risks and dangers, both known and unknown, natural and man made which may result in loss or damage to your property; personal injury or even death. Knowing this to be the case, if you choose to attend the Festival, you agree that you do so at your own risk, waiving and foregoing all rights to make claims against the Promoter for any loss or injury you may suffer there.

17.
 This ticket is a revocable license and may be revoked at any time for any reason without compensation. Your use of this ticket confirms your agreement to these terms.18. All vehicles entering the venue will need a car pass, which can be purchased at the entry gate for $50.

 

REL2021 Ticket Credits

To Use Your REL21 Credit Click the link below;

REL 2021 TICKET CREDIT

If you purchased a ticket to either Rabbits Eat Lettuce 2020, Rabbits Eat Lettuce 2021, Bohemian Beatfreaks 2020 then your tickets were automatically transferred to the Rabbits Eat Lettuce 2021 event (REL2021). For those of you that unfortunately could not attend REL2021 due to the last minute COVID postponement or your personal circumstance we will be honoring your tickets so that you can use them as a credit to secure a ticket to one of the following festivals (of your choosing):

- Rabbits Eat Lettuce 2022 (14 – 18 April 2022)
- Bohemian Beatfreaks 2022 (24 – 27 November 2022)

    If you originally held a 3 day (Friday entry) pass for REL2021 that will entitle you to a 3 day pass for either of these events, or if you held a 4 day (Thursday entry) pass to REL2021 this will entitle you to a 4 day (Thursday entry pass) at either of these events.

    Ticket credit Faq

    When is the Cut Off Date to use my REL2021 Credit to book a ticket to one of the replacement events?

    The Cut Off period to use your REL2021 Credit to book a ticket to one of the (2) festival options is 2 months prior to each event start date. Once it is less than 2 months before an event you can no longer use your REL2021 Credit for that event and must choose one of the other events that are still over 2 months away.

    -

    Rabbits Eat Lettuce 2022 Cut Off: 14th February 2022

    Bohemian Beatfreaks 2022 Cut Off: 24th September 2022

    -

    Festivals take over 6 months of planning. It is crucial for us to know accurate numbers of attendees well before an event so we have enough time to book essential event services such as medical, security, toilets etc. This is why we must have at least 2 months prior notification that you wish to use your REL2021 Credit to attend one of the replacement events.

    Can I transfer my REL2021 Ticket Credit to another person or give it to a friend?

    No. REL2021 Ticket Credits are non-transferable. Tickets for any of the valid upcoming festival secured using REL2021 Credit are strictly non-transferable. The name on the REL2021 Ticket Must be the person that attends the replacement event.

    I used my REL2021 Credit to book a ticket to an event. Can I sell this ticket to another person or give it to a friend?

    No. Tickets secured using REL2021 Credit are strictly non-transferable. Name changes are not permitted on any ticket that has been booked using REL2021 Credit. The name on the REL2021Ticket Must be the same person that attends the replacement event.

    I have used my REL2021 credit to secure tickets to the event but now I want to change my ticket to a different event, is this possible?

    No. Once you use your REL2021 Credit to book a Festival Ticket (for one of the 3 festival options available) you cannot alter/change this selection. So ensure you can definitely attend the event you want to select before securing your tickets and using your REL2021 Credit.

    I used my REL2021 Credit to book ticket to one of the replacement events but I didn’t end up attending. Can I re-apply the REL2021 credit to one of the other events?

    No. If you use your REL2021 Credit to book a ticket for one of the replacement events and don’t end up using the ticket to attend no further credit will be given and your ticket/credit will be considered used. So make sure you can actually attend the event you use your REL2021 Credit to book a ticket for before making your selection.

    GENERAL FAQ

    First Aid & Patron Safety

    We have employed highly trained paramedics and first aid staff to provide 24 hour medical care to any of our patrons while at the festival. If you or your friends have any injuries or health problems during the event please attend first aid to be treated. We have also employed a highly capable and caring security team who’s number one priority is patron safety, if you see any trouble or need assistance please communicate with our security staff directly

    Police

    We support the efforts of the Police in ensuring the safety of Rabbits Eat Lettuce patrons and broader community. Police will have an increased presence on public roads around the event and may attend the event from time to time. Police WILL conduct vehicle searches, RBT and Swab testing

    Community Relations

    We are appreciative of the host community and region and are lucky to call it home for Rabbits Eat Lettuce. Please ensure that you are polite and friendly when passing through the local towns on the way to the festival. You are ambassadors for the festival and your good behavior and attitude will ensure that the community continues to offer their support.

    ATM Facilities

    There will be an ATM located at the event.

    Phone Reception

    The Rabbits Eat Lettuce 2022 venue at Willowbank has full Telstra phone reception with some other networks getting good signal. 

    Under 18s \/ Minors

    Anyone under the age of 18 MUST arrive with a legal parent or guardian. No exceptions. So if you really want to come you better twist your dads arm and bring him to the doof.

    Your parents can assign temporary legal guardianship to another person 18 years or older. Your parents will need to write a signed note on a photo copy of their driver license.

    e.g.[All written on a photo copy of your parents driver license]

    Dear Rabbits Eat Lettuce

    I, _”Parent Full Name”_ [Driver License # ] hereby confirm that I have appointed _”Full Name of Temporary Legal Guardian”__ to be the legal guardian for my (son\/daughter) _“full name of son\daughter”_____ from the 14th until the 18th April 2022 with the understanding they will be attending Rabbits Eat Lettuce Music & Arts Festival with this appointed guardian.

    Yours Sincerely“Signature”“Parent Full Name”

    Market Village

    Our market village will have a wide range of healthy food options and delicious drinks. We have carefully selected the best market food stalls in the area to cater for all dietary requirements. There will also be handmade clothing, jewellery and circus toys sold in the village.

    Ice will be sold on site. The cost will be $8 per 4kg bag. We know this is a little on the pricey side, but transportation, storage and electricity required to keep ice cold for 4 days is quite expensive!

    Vehicle Pass

    In an effort to promote car pooling and reduce the amount of traffic on the roads, reduce green house emissions and reduce overall vehicles on site we will be charging a $50 fee per vehicle that enter the festival gates. The revenue raised by this fee will help us improve the venue roads and employ traffic management during the event. Motorbikes are exempt of the Vehicle fee.

    Wristbands

    When entering the Festival Gates you will be given a wristband, which will be your passport for the event. It is your responsibility to wear this wristband at all times. If your wristband is damaged or comes off please bring it to the info tent for a replacement. Security will be monitoring patrons and anyone found without wearing a wristband will be escorted from the venue & Blacklisted.

    Your Wristband is also your Paypass RFID Festival Wallet at the event. When you arrive you will be able to load money onto your wristband to use at the market stalls. You can get a refund of remaining funds (as long as you have more than $5 remaining) after the event by applying for a refund through the online portal, which will be available between the 19th April - 29th April 2022. If you don't request a refund during this window and remaining funds will be donated to REL Events for future event productions.

    CASHLESS Wristbands

    Your Wristband is your Paypass RFID Festival Wallet at the event. All Market Vendors in the Market Area will be accepting payments through our Cashless RFID Wristband System. To spend money in the market area on Food, Drinks or Merch head over to the Wristband Top Up Station and load money onto your wristband with either cash or Eftpos. You can get a refund of remaining funds (as long as you have more than $5 remaining) after the event by applying for a refund through the online portal, which will be available between the 19th April - 29th April 2022.

    Any amounts less than $5 & any unclaimed funds will be retained by Rabbits Eat Lettuce and will assist us in throwing you an epic party every year!

    Sneakins

    We work so hard all year and invest so much love into this festival for everyone to enjoy. We have a zero tolerance for sneak ins. If you are caught trying to sneak into the event or sneak your friends into the event you will be removed from the venue and possibly charged with trespassing.

    Anyone found sneaking into the event WILL BE BLACK LISTED from all future events (including if you are caught trying to smuggle / sneak your friend into the event).

    If you let someone hide in your vehicle, attempting to sneak them in, you and your car load of friends will be spending Easter Weekend elsewhere. If your finances are tight, we highly suggest you apply to volunteer at the festival or to be involved in one of the creative programs. Make sure to apply early, as places are limited. If you have good energy and vibes to contribute we will find a place for you xo

    It's my birthday, can I get a discounted ticket?

    We can't wait to celebrate with you. We'll be offering discounted birthday tickets on the front gate. You must present an Australian government ID or a passport.

    When does Ticket Gates / Box Office Open & Close each day?

    Thursday: 9am - 10pm
    Friday:      9am - 11pm
    Saturday:  9am - 8pm
    Sunday:    9am - 4pm